At Netcare Akeso Stepping Stones your Cape Town rehab centre admission is as easy as a phone call. You don’t need to be referred. One of our team members will conduct a confidential telephonic assessment and if a medical consultation or pre-assessment is needed, we will assist you with the arrangements.
Your doctor, psychiatrist or therapist can also make a referral directly with us either by phone or by emailing their referral letter to our team.
Because we have a detox unit on site, clients do not need to be detoxed before being admitted.
For those whose treatment will be funded by medical scheme or medical insurance, we will take the details and our on-site case manager will obtain authorisation and approvals on your behalf.
Clients can be admitted any day of the week. Whilst we are open 24/7 with nursing staff always on duty, we recommend that clients be admitted during office hours so that our admission consultants can give them their full attention.
For those flying into Cape Town, we can arrange to meet you at the airport and transport you to our facility.
Upon admission, there are a number of initial assessments that will be done by our doctors and/or our nurses. Blood samples may also be required for routine tests and screenings. Clients with a known mental health condition will also be assessed by a psychiatrist. The clinical team, in consultation with yourself, will determine which therapy programme and length of stay would be most appropriate for you.
As you heal, participate in the programme and therapy, your case manager may, in consultation with you and your loved ones, adjust the type of programme and the length of the treatment.
What to bring
For your rehabilitation centre admission, we will require:
- Your ID or passport
- Your medical aid card or insurance proof
- Any medications you are taking in the original packaging/boxes
- Any medical reports you may have, alternatively you can forward these to our admissions coordinator
Temperatures in Kommetjie range between 10°C in July to 26°C in February.
We suggest the following depending on the time of year:
- Sleep wear and casual clothes (nothing revealing e.g. short skirts, high shorts)
- Warm clothing for winter and a windproof jacket in summer
- Only closed shoe types are allowed to be worn. No shoelaces are allowed
- Trainers for daily walks, weekend hikes and the gym. These will be put in safe keeping
- In summer – swimwear (ladies - full costume, men – no speedos)
- Sun hat, sun lotion SPF 30+ and beach shoes for beach walk days
- Beach/swimming towel
- Alarm clock (not a clock radio)
- Snacks, soda cans, and sealed packs of cigarettes (if you are a smoker). These items can also be delivered by family or friends but must be handed to staff for checking first. No glass bottles/containers are allowed
- All vapes must be sealed on admission
- Small padlock to secure your cupboard
- Toiletries (razors, nail scissors, and files must be handed into nursing staff on admission who will issue these to you when needed). Hair clippers and alcohol based cosmetics are not allowed
- Chronic medication. Your own herbal remedies, supplements and vitamins are not allowed. Our doctors will prescribe vitamins and supplements, if indicated
- No belts of any kind are allowed
- Cash or credit cards are to be kept with you, unless you request it to be locked away. Please note this is at your own risk. Cash is for snacks and laundry facilities.
- A medical float is needed if you intend to use medical services not covered by the facility (psychiatrist consultations, medication and additional GP consultations)
Towels and bed linen are provided. A laundry service for your personal items is available at an additional cost per load.